What is the refund policy?
We provide refunds within 14 days of your purchase. Refunds are offered on a discretionary basis. You can email your purchase order number and a picture of the product with “Refund Request” to firstname.lastname@example.org.
When will I receive my order?
We fulfill all orders, in-house, and ship every Monday, Wednesday, and Friday. Check your order confirmation email for details about your order, including when it will arrive. Drop an email at email@example.com if you have any more questions.
What do I do if I never received my order?
We apologize for any shipment issues you may be experiencing. Drop an email at firstname.lastname@example.org, let us know what’s going on, and we will investigate the matter.
What do I do if I received a defective order?
We apologize in advance if your order was defective. See our refund policy for more information. Feel free to email email@example.com for further direction.
How do I make changes to an order I’ve already placed?
Unfortunately, once you have placed your order we cannot make any changes.
How do I contact your company if my question isn’t answered here?
Drop us an email at firstname.lastname@example.org. Or, text us at 323.402.6038.