Returns + Exchanges

In observance of the COVID-19 pandemic, AMP Beauty LA will temporarily not be accepting any returns or exchanges to ensure the health and safety of our employees. In lieu of accepting returns or exchanges, AMP Beauty LA has a 30 day refund policy. Our 30 day refund policy means that we will not be offering any refunds where 30 (calendar) days have elapsed since you made the purchase. AMP Beauty LA maintains the right to offer refunds on a discretionary basis and is in no way obligated to provide a refund.

How to get your refund?
To obtain a refund, please email our customer service at service@ampbeautyla.com. Please be sure to include a picture of your product, the reason for the refund, and your order number in the body of the email. Be sure to include “Refund Request” in the subject line of the email. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds
There are certain situations where only partial refunds are granted: (1) products with obvious signs of use; (2) any item not returned in its original condition, that is damaged or missing parts for reasons not due to our error; and (3) any item that is returned more than 30 days after purchase.

Processing Refunds
We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds 
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service@ampbeautyla.com.

Sale Items 
Only regularly-priced items may be refunded. Unfortunately sale items cannot be refunded.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

Discretionary Returns and Exchanges
If you have been granted a discretionary return or exchange and receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item in the event you were granted a discretionary return or exchange.